Support
Help with the systems we have fitted, from app logins and offline trackers to repairs, relocations and renewals.
Vehicle stolen?
Call us now and report the theft to the nearest police station. Do not try to recover the vehicle yourself.
Quick fixes
Try these first. Many problems are solved in minutes.
My tracker shows offline
Check that the vehicle battery is connected and charged, and that the vehicle is not parked underground or in a spot with no network. If it stays offline for more than a few hours, send us the plate number and we will check the unit and its SIM.
I cannot log in to the app
Use the forgot password option on the login screen. If that does not work, WhatsApp us your plate number or account name and we will reset your access.
The location or trip history looks wrong
Short gaps can happen in areas with weak GPS or network. If the location is wrong for a long period, send us the plate number, date and time and we will review the data.
My alarm remote is not working
Replace the battery in the remote first. If it still does not respond, use your spare remote or PIN and contact us to re-pair or replace it.
The engine will not start after fitting a PIN lock or immobiliser
Check that you entered the correct 4-digit PIN and that the alarm is disarmed. If it still will not start, call us and we will talk you through it or come to you.
My speed governor certificate is expiring
Book a check with us before the expiry date. We confirm the unit is working and calibrated so you can renew.
Fuel readings jumped or dropped suddenly
A sudden drop can mean siphoning, so check the vehicle first. If nothing was taken, send us the vehicle and time and we will check the sensor calibration.
I sold or changed my vehicle
We can move a tracker or alarm to a new vehicle, or transfer the account to the new owner. Contact us to book it.
More help: FAQs and user guides.
Send a support request
We reply within one business day. If a vehicle is off the road, call or WhatsApp us as well.
What support covers
App and account help
Logins, password resets, adding users and setting up alerts and geofences.
Diagnostics
Remote checks on trackers, SIMs and dashcams, and a workshop visit if needed.
Repairs and replacements
Faulty units, remotes and sensors checked and repaired or replaced.
Relocations
Move a tracker, alarm or camera to a new vehicle, or uninstall it.
Renewals
Speed governor certificate checks and subscription renewals.
Theft response
Location and trip history for the police if a vehicle is stolen.